FAQs

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

Your credit card will be authorized during checkout to confirm the availability of funds, and it will be charged once your order is processed and confirmed.

Sales tax may apply based on your location and local tax laws. It will be calculated and displayed at checkout if applicable.

You can check with your insurance provider or review your policy details to see if the item is covered. Some providers also offer online portals for quick verification.

Yes, international shipping is available, but availability, costs, and delivery times may vary by location. Check the shipping options at checkout for more details.

Order cancellations or changes are possible if the order has not yet been processed. Contact customer service as soon as possible for assistance.

To rent a wheelchair through insurance:

1. Get a Prescription from your doctor.

2. Contact Your Insurance Provider to confirm coverage.

3. Choose an In-Network Supplier for rental.

4. Submit Required Documents like prescriptions and forms.

5. Wait for Approval and receive your wheelchair.

Check rental terms and keep all documents for reference.